Frequently asked questions
WHEN WILL MY PACKAGE ARRIVE?
Some phone cases and mugs are not available in stock and they will be going out from the manufacturer. In this case your order may be delayed because of the time of production. Please ask me about the availability if you in a rush.
I ship worldwide through USPS First Class with a tracking number. (For most international destinations, the tracking number only works within the United States).
I strive to provide the best customer service, therefore in stock items are ship within 2 days. Prints and glitter cases are ALWAYS in stock.
MY ITEM WAS LOST IN MAIL, CAN I HAVE A REFUND?
Very occasionally some orders are delayed, lost or held by the customs. Please note, I cannot take responsibility for the postal services, this is something over which I have no control.
For international orders, please allow 30 days from the shipping date to inquire about the order. I will try to find out what happened to the package and try to resolve the issue. I will make a full refund only if there is no hope of finding the package.
If the tracking number shows that your package was delivered, It is your responsibility to check with your local post office, neighbours and members of your household that may have taken delivery before contacting me about the refund. Delivered package will be not refundable.